Product Lifecycle Manager - Aftermarket Software

ID
2020-11521
Job Locations
US-MI-Grand Rapids | US-NY-Rochester | US-GA-Atlanta | US-WI-Wauwatosa | US-TX-Austin | US-TX-Dallas
Category
Engineering
Job Type
Regular/Permanent
Job Time
Full-Time
Experience Level
Mid Level
Education Level
Bachelors Degree
Travel %
20
Shift Schedule
Standard
Posting Date
4 months ago(3/2/2020 3:19 PM)

Company Overview

Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. With engineering centers, manufacturing facilities and service centers located in more than 25 countries, Dematic’s global network of 8,000 employees have helped achieve more than 6,000 worldwide customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, a global leader in industrial trucks, supply chain solutions and related services, and a leading provider of warehouse automation.

The Role

The Aftermarket Software Lifecycle Manager owns aftermarket strategy for North America’s legacy logistics automation software platforms and customer install base and serves as the external and internal evangelist for the aftermarket software aftermarket strategy. Focused on developing and driving the software aftermarket strategy into a set of clear and actionable requirements; will ensure success of software product updates and upgrades for the existing customer base and maintain a presence and relationships with account managers and internal partners through virtual and regional meetings.

 

The Aftermarket Software Product Lifecycle Manager will:

  • Drive and promote legacy software sustaining and sunsetting strategy
  • Build relationships with sales, engineering, and Dematic aftermarket organizations
  • Ensure success of aftermarket activities by monitoring results and gathering feedback
  • Coordinate with Software Product Managers and software delivery leadership, support the vision and roadmap of Dematic iQ to address aftermarket and migration opportunities
  • Travel in North America to meet with customers and internal partners to build relationships, facilitate use of software offerings, gather requirements for product advancement and understand pain points

What We Are Looking For

Key Responsibilities:

  • Define software aftermarket business strategies and collaborate with engineering and development on technical roadmaps
  • Define and oversee delivery of software platform maintenance and upgrade activities
  • Drive aftermarket requirements into the product sustaining plan
  • Analyze install base opportunities for version upgrades, product upgrades and services and create business cases for strategic aftermarket activities
  • Work closely with software delivery teams to ensure successful results
  • Balance needs of customer, end-users and internal partners, consistently maintaining a “voice of the customer” perspective
  • Direct development teams by providing strategy, direction and daily involvement as required
  • Produce data-driven metrics and analysis of software aftermarket revenue and opportunities, particularly related to upgrades, services order intake and maintenance fee revenues
  • Facilitate collaboration among internal and external partners to advance global software product and usage
  • Develop collateral to articulate aftermarket and customer service offerings

Education:

  • Computer Science or Software Engineering degree and Product Management related work experience a strong plus

 Knowledge / Qualifications:

  • 5+ years of software Product Management or Technical Sales experience
  • Experience with software customer service aftermarket strategy and business models preferred
  • Background in ERP, supply chain, warehouse management, or logistics automation software preferred
  • Knowledgeable in software technology, warehouse control or real-time execution solutions, warehousing and logistics concepts preferred.
  • Product Management:
    • Exhibit strong problem solving, analytical, and critical thinking skills
    • Develop solutions and execution strategies in complicated or novel situations
    • Excellent communications skills
    • Ability to communicate ideas and recommendations at all levels in the organization across functional and geographic boundaries
  • Distributed work environment in international business setting
  • Proven history of self-direction, proactive problem-solving and a sense of ownership when driving multiple projects of diverse scope and high complexity
  • Applies broad knowledge to act as a key contributor on complex, critical assignments; contributes to the standards around which others will operate
  • Success in acquiring customer and partner perspective through visits, post-mortems, and focus groups
  • Success leading cross-functional teams, with a collaborative style, and aptitude in team facilitation
  • Outstanding team building skills with the ability to improve interaction and efficiency as well as the ability to break down barriers and silos
  • Ability to travel at least 20%

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