Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. With engineering centers, manufacturing facilities and service centers located in more than 25 countries, Dematic’s global network of 8,000 employees have helped achieve more than 6,000 worldwide customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, a global leader in industrial trucks, supply chain solutions and related services, and a leading provider of warehouse automation.
Dematic, the world’s leading supplier of logistics automation solutions, systems and service, has an immediate opening at our Milwaukee, WI office for Software Engineer in our Customer Service group. The primary responsibility of this position is to provide remote, second and third-level customer support. The incumbent will work closely with customers, technicians in the Customer Support area along with software project team to resolve customer issues. The incumbent may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of Java programming languages, Windows operating systems, Oracle database and networking.
Other duties may include:
• Assisting project and technical engineers in integration of new systems.
• Assisting technical and development personnel in application quality testing.
• Working on site to install, commission, and test installation of material handling solutions.
• Providing specified technical support to customers on-site, when assigned.
• Providing bug fixes and implementation services
• Providing upgrade and enhancement services.
Job Family Responsibilities:
Participates in semi-complex design, maintenance, enhancement, testing, implementation, and support of software. Supports the development of software test requirements for semi-complex modules under development, may execute semi-complex test specifications. Participates in providing estimates for semi-complex modules under development, and may estimate own work. Supports the reviewing of semi-complex customers standards specification and other documentation to determine software engineering requirements. Participates in presentations of semi-complex technical findings and developments. Provides support with the software quality process through the execution of semi-complex module, subsystem and system test procedures.
Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues. Refers semi-complex, unusual problems to others. Identifies and resolves readily identifiable, clearly-defined problems.
Typically BS/BA in related discipline or advanced degree. Certification may be required in some areas.
Knowledge and Experience:
Demonstrates a good grasp of knowledge and principles of field of specialization and applies through successful completion of assignments. Successfully applies knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Typically 1-5 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable.