Software Engineer

ID
2021-14699
Job Locations
US-TX-Austin | US-MT-Bigfork
Category
Engineering
Job Type
Regular/Permanent
Job Time
Full-Time
Experience Level
Mid Level
Education Level
Bachelors Degree or Equivalent Experience
Travel %
5
Shift Schedule
Standard
Posting Date
1 week ago(1/6/2021 4:45 PM)

Company Overview

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 9,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

 

Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.

The Role

Responsibilities:

  • Provide support for end users of the Sprocket Web and Mobile applications.
  • Answer incoming software support phone calls, email and chat communications.
  • Find or develop solutions to issues reported by end users.
  • Advocate for the customer, reporting issues concerns or recommended improvements internally.
  • Add to our knowledge base by creating and enhancing product documentation.
  • Deliver web-based training courses on basic system functionality to end users.
  • Assist in updating training course materials and website training content.
  • Actively participate in software product testing.

What We Are Looking For

Qualifications:

  • B.A. or B.S. degree preferred.
  • Excellent problem-solving skills.
  • Strong communication skills
  • Strong work ethic and ability to work efficiently and effectively with minimal supervision.
  • Ability to work in a fast-paced environment with excellent organizational skills.
  • Customer service experience is a plus.
  • Database knowledge is a plus.
  • Ability to have fun!

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